|
|
|
|
|
Meeting Date:
|
11/8/2019 - 6:00 AM
|
|
Category:
|
Communications
|
|
Type:
|
Info
|
|
Subject:
|
ACPS Communications Protocol
|
|
ACPS 2025 Strategic Plan Goal:
|
Goal 2: Family and Community Engagement
|
|
Funding Source or Fiscal Impact (where applicable)
|
|
|
File Attachment:
|
|
|
Agenda Item Summary:
|
The attached Concerns, Inquiries & Suggestions Communication Protocol codifies the systematic handling of concerns, inquiries and suggestions across the division to ensure that they are being addressed and/or resolved at the appropriate level before being escalated.
|
|
Background:
|
Although ACPS has previously had a codified complaints protocol for staff or internal complaints, the school division has never codified its concerns, inquiries and suggestions communication protocols for ACPS parents or the general public. These protocols aim to ensure that concerns across the division are addressed and/or resolved at the appropriate level by the appropriate staff member before they are escalated. The ultimate goal is to ensure that concerns, inquiries and suggestions are streamlined to provide better customer service to ACPS families and the community as well as ensure that we provide them the necessary support expeditiously and efficiently.
|
|
Recommendation:
|
The Superintendent recommends the School Board review the Concerns,
Inquiries and Suggestions Communications Protocol, communication materials connected to the plan, and the Communication Plan.
|
|
Approvals:
|
|
Recommended By:
|
|
Signed By:
|
|
|
Dr. Gregory C. Hutchings, Jr. - Superintendent
|
|
|
|
|
|
|
|
|
|